If we agree to a refund, it will take up to 1–3 working days to transfer the refund to the account you used to pay for the order.
If the refund has not arrived in your account for more than 14 days, please contact our customer service to inquire.
Note
If you file an appeal with your bank, the amount of your order will be held by the bank. We cannot process a refund for you until the appeal is resolved or the order is reviewed.