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How long does it take to receive a refund?
How long does it take to receive a refund?
Lisa Wu avatar
Written by Lisa Wu
Updated over 6 months ago

If we agree to a refund, it will take up to 1โ€“3 working days to transfer the refund to the account you used to pay for the order.

If the refund has not arrived in your account for more than 14 days, please contact our customer service to inquire.

Note

If you file an appeal with your bank, the amount of your order will be held by the bank. We cannot process a refund for you until the appeal is resolved or the order is reviewed.

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