# JetPrint Help Center

> Hey, this is JetPrint help center

## Get started with JetPrint

- [Can I connect the same store to multiple JetPrint accounts?](https://help.jetprintapp.com/en/articles/9986517-can-i-connect-the-same-store-to-multiple-jetprint-accounts.md)
- [Do you have any tutorials?](https://help.jetprintapp.com/en/articles/9986520-do-you-have-any-tutorials.md)
- [If I no longer operate my store, will my JetPrint account become unavailable?](https://help.jetprintapp.com/en/articles/9986518-if-i-no-longer-operate-my-store-will-my-jetprint-account-become-unavailable.md)
- [What kind of printing methods do you have?](https://help.jetprintapp.com/en/articles/9986519-what-kind-of-printing-methods-do-you-have.md)
- [How many stores can my account be connected to](https://help.jetprintapp.com/en/articles/9986513-how-many-stores-can-my-account-be-connected-to.md)
- [Why can't I log in to my account?](https://help.jetprintapp.com/en/articles/9986781-why-can-t-i-log-in-to-my-account.md)
- [How can I contact you?](https://help.jetprintapp.com/en/articles/9986907-how-can-i-contact-you.md)
- [How do I change my store name?](https://help.jetprintapp.com/en/articles/9987334-how-do-i-change-my-store-name.md)
- [How to change my account email？](https://help.jetprintapp.com/en/articles/9987343-how-to-change-my-account-email.md)
- [How long does it take to reconnect my store after deleting it?](https://help.jetprintapp.com/en/articles/9987369-how-long-does-it-take-to-reconnect-my-store-after-deleting-it.md)
- [Teeinblue and JetPrint Integration Steps \(Products and Fulfillment\)](https://help.jetprintapp.com/en/articles/10616149-teeinblue-and-jetprint-integration-steps-products-and-fulfillment.md)
- [How to find my JetPrint API key?](https://help.jetprintapp.com/en/articles/11821627-how-to-find-my-jetprint-api-key.md)
- [How do I change my order ID format in Shopify?](https://help.jetprintapp.com/en/articles/9991845-how-do-i-change-my-order-id-format-in-shopify.md)
- [How do I connect my Shopify store with JetPrint?](https://help.jetprintapp.com/en/articles/9991862-how-do-i-connect-my-shopify-store-with-jetprint.md)
- [Why was the product published in my drafts?](https://help.jetprintapp.com/en/articles/10001462-why-was-the-product-published-in-my-drafts.md)
- [How do I publish products to my Shopify store?](https://help.jetprintapp.com/en/articles/10001485-how-do-i-publish-products-to-my-shopify-store.md)
- [Will the Shopify order status be automatically updated?](https://help.jetprintapp.com/en/articles/10001519-will-the-shopify-order-status-be-automatically-updated.md)
- [How do I set up a shipping profile for my Shopify store?](https://help.jetprintapp.com/en/articles/10010116-how-do-i-set-up-a-shipping-profile-for-my-shopify-store.md)
- [How do I change the shipping price for my Shopify store?](https://help.jetprintapp.com/en/articles/10010152-how-do-i-change-the-shipping-price-for-my-shopify-store.md)
- [How do I change the inventory of a product? （Product out of stock）](https://help.jetprintapp.com/en/articles/9799184-how-do-i-change-the-inventory-of-a-product-product-out-of-stock.md)
- [Why isn't there a "Personalize" button on my product page?](https://help.jetprintapp.com/en/articles/10797925-why-isn-t-there-a-personalize-button-on-my-product-page.md)
- [Why aren’t buyers able to order products from my store?](https://help.jetprintapp.com/en/articles/10798613-why-aren-t-buyers-able-to-order-products-from-my-store.md)
- [How do I connect my Etsy store with JetPrint?](https://help.jetprintapp.com/en/articles/9987378-how-do-i-connect-my-etsy-store-with-jetprint.md)
- [How do I add JetPrint as a production partner?](https://help.jetprintapp.com/en/articles/9463706-how-do-i-add-jetprint-as-a-production-partner.md)
- [Will Etsy order status automatically update?](https://help.jetprintapp.com/en/articles/9458359-will-etsy-order-status-automatically-update.md)
- [Does Etsy send emails automatically?](https://help.jetprintapp.com/en/articles/9458368-does-etsy-send-emails-automatically.md)
- [How do I set up a shipping profile on Etsy?](https://help.jetprintapp.com/en/articles/9463533-how-do-i-set-up-a-shipping-profile-on-etsy.md)
- [How do I set up shipping profiles for my products?](https://help.jetprintapp.com/en/articles/9463823-how-do-i-set-up-shipping-profiles-for-my-products.md)
- [Can I change the stock of a product?](https://help.jetprintapp.com/en/articles/9463830-can-i-change-the-stock-of-a-product.md)
- [Why does Etsy charge me a fee when I upload a product?](https://help.jetprintapp.com/en/articles/9463851-why-does-etsy-charge-me-a-fee-when-i-upload-a-product.md)
- [How do I publish products to my Etsy store?](https://help.jetprintapp.com/en/articles/10016831-how-do-i-publish-products-to-my-etsy-store.md)
- [How do I save a product to my drafts on Etsy?](https://help.jetprintapp.com/en/articles/10016841-how-do-i-save-a-product-to-my-drafts-on-etsy.md)
- [The postal code is invalid when creating a shipping profile](https://help.jetprintapp.com/en/articles/10440953-the-postal-code-is-invalid-when-creating-a-shipping-profile.md)
- [How to use JetPrint products on Customily](https://help.jetprintapp.com/en/articles/11890499-how-to-use-jetprint-products-on-customily.md)

## Design tips

- [Why are product images incomplete?](https://help.jetprintapp.com/en/articles/9443102-why-are-product-images-incomplete.md)
- [Why am I seeing a "low resolution" alert?](https://help.jetprintapp.com/en/articles/9463226-why-am-i-seeing-a-low-resolution-alert.md)
- [How can I publish only specific attributes to my store?](https://help.jetprintapp.com/en/articles/10511052-how-can-i-publish-only-specific-attributes-to-my-store.md)
- [My design has been stolen](https://help.jetprintapp.com/en/articles/9443104-my-design-has-been-stolen.md)
- [What are the format restrictions and recommended image sizes and resolutions?](https://help.jetprintapp.com/en/articles/9463222-what-are-the-format-restrictions-and-recommended-image-sizes-and-resolutions.md)
- [How do I delete uploaded images?](https://help.jetprintapp.com/en/articles/10001554-how-do-i-delete-uploaded-images.md)
- [How do I get a design template?](https://help.jetprintapp.com/en/articles/10511005-how-do-i-get-a-design-template.md)

## Manage products & orders

- [Does the product cost include shipping costs?](https://help.jetprintapp.com/en/articles/9388237-does-the-product-cost-include-shipping-costs.md)
- [Can i change shoelaces](https://help.jetprintapp.com/en/articles/9443089-can-i-change-shoelaces.md)
- [Are watches waterproof?](https://help.jetprintapp.com/en/articles/9443091-are-watches-waterproof.md)
- [The product is removed from your list](https://help.jetprintapp.com/en/articles/9443092-the-product-is-removed-from-your-list.md)
- [What kind of movement, glass, and battery do watches use, and how long do they last at least?](https://help.jetprintapp.com/en/articles/9443094-what-kind-of-movement-glass-and-battery-do-watches-use-and-how-long-do-they-last-at-least.md)
- [Can you develop products for me?](https://help.jetprintapp.com/en/articles/9443095-can-you-develop-products-for-me.md)
- [May I change the attributes \(color, size\) and SKU of the published products?](https://help.jetprintapp.com/en/articles/9510569-may-i-change-the-attributes-color-size-and-sku-of-the-published-products.md)
- [How to adjust the strap?](https://help.jetprintapp.com/en/articles/9737664-how-to-adjust-the-strap.md)
- [What is the product number \(product ID\)？](https://help.jetprintapp.com/en/articles/9968522-what-is-the-product-number-product-id.md)
- [How do I delete my products?](https://help.jetprintapp.com/en/articles/9968539-how-do-i-delete-my-products.md)
- [Does the product cost include shipping costs?](https://help.jetprintapp.com/en/articles/9979200-does-the-product-cost-include-shipping-costs.md)
- [Where can I find the size of a product?](https://help.jetprintapp.com/en/articles/9982268-where-can-i-find-the-size-of-a-product.md)
- [How to copy a product?](https://help.jetprintapp.com/en/articles/9982543-how-to-copy-a-product.md)
- [How do I re-edit a product?](https://help.jetprintapp.com/en/articles/10510968-how-do-i-re-edit-a-product.md)
- [How to change the main image of a product?](https://help.jetprintapp.com/en/articles/10741084-how-to-change-the-main-image-of-a-product.md)
- [Is there a discount available for the first order?](https://help.jetprintapp.com/en/articles/9443085-is-there-a-discount-available-for-the-first-order.md)
- [What is External Order ID?](https://help.jetprintapp.com/en/articles/9443096-what-is-external-order-id.md)
- [Why is my order still pending?](https://help.jetprintapp.com/en/articles/9968550-why-is-my-order-still-pending.md)
- [Can I cancel an order?](https://help.jetprintapp.com/en/articles/9968944-can-i-cancel-an-order.md)
- [What order statuses are there?](https://help.jetprintapp.com/en/articles/9982840-what-order-statuses-are-there.md)
- [How to create an order?](https://help.jetprintapp.com/en/articles/9982846-how-to-create-an-order.md)
- [Errors were found in your order before production.](https://help.jetprintapp.com/en/articles/9991771-errors-were-found-in-your-order-before-production.md)
- [How can I purchase items in bulk and get a better price?](https://help.jetprintapp.com/en/articles/9991785-how-can-i-purchase-items-in-bulk-and-get-a-better-price.md)
- [How do I set up automatic payments?](https://help.jetprintapp.com/en/articles/10009964-how-do-i-set-up-automatic-payments.md)
- [How to add order amount on a shipping label？](https://help.jetprintapp.com/en/articles/10224092-how-to-add-order-amount-on-a-shipping-label.md)
- [Do you allow custom packaging?](https://help.jetprintapp.com/en/articles/9443100-do-you-allow-custom-packaging.md)
- [Will using a branded service cause longer shipping times?](https://help.jetprintapp.com/en/articles/9991812-will-using-a-branded-service-cause-longer-shipping-times.md)
- [What are your branding options?](https://help.jetprintapp.com/en/articles/10510915-what-are-your-branding-options.md)
- [How to customize branded products？](https://help.jetprintapp.com/en/articles/10510940-how-to-customize-branded-products.md)

## Payments, billing and taxes

- [Which payment methods are accepted?](https://help.jetprintapp.com/en/articles/9388244-which-payment-methods-are-accepted.md)
- [Is my payment secure?](https://help.jetprintapp.com/en/articles/9968378-is-my-payment-secure.md)
- [How to pay the fee?](https://help.jetprintapp.com/en/articles/9968492-how-to-pay-the-fee.md)
- [Why does my bank account show that money has been deducted?](https://help.jetprintapp.com/en/articles/9968519-why-does-my-bank-account-show-that-money-has-been-deducted.md)
- [Will my recipient got Tax charged?](https://help.jetprintapp.com/en/articles/9439258-will-my-recipient-got-tax-charged.md)
- [Which countries or regions need to provide a tax number?](https://help.jetprintapp.com/en/articles/9439261-which-countries-or-regions-need-to-provide-a-tax-number.md)
- [How does IOSS work at JetPrint?](https://help.jetprintapp.com/en/articles/9765306-how-does-ioss-work-at-jetprint.md)
- [How to create an invoice](https://help.jetprintapp.com/en/articles/9443083-how-to-create-an-invoice.md)

## Shipping & Fulfillment

- [Can I change the order address?](https://help.jetprintapp.com/en/articles/9439247-can-i-change-the-order-address.md)
- [Where will my order be shipped from?](https://help.jetprintapp.com/en/articles/9439294-where-will-my-order-be-shipped-from.md)
- [Which countries or regions require the recipient’s ID number?](https://help.jetprintapp.com/en/articles/9439296-which-countries-or-regions-require-the-recipient-s-id-number.md)
- [How long does it take for my order to ship?](https://help.jetprintapp.com/en/articles/9439301-how-long-does-it-take-for-my-order-to-ship.md)
- [Will the odor of the product affect human health?](https://help.jetprintapp.com/en/articles/9439326-will-the-odor-of-the-product-affect-human-health.md)
- [Ordered product parts but did not receive them](https://help.jetprintapp.com/en/articles/9439356-ordered-product-parts-but-did-not-receive-them.md)
- [The recipient address is a remote area](https://help.jetprintapp.com/en/articles/9964837-the-recipient-address-is-a-remote-area.md)
- [How do I set fast shipping as the default shipping method?](https://help.jetprintapp.com/en/articles/9968996-how-do-i-set-fast-shipping-as-the-default-shipping-method.md)
- [My order showed as delivered, but I still haven't received it](https://help.jetprintapp.com/en/articles/9969066-my-order-showed-as-delivered-but-i-still-haven-t-received-it.md)
- [Can I make the phone number optional on my website?](https://help.jetprintapp.com/en/articles/9969127-can-i-make-the-phone-number-optional-on-my-website.md)
- [How long does it take for product shipping?](https://help.jetprintapp.com/en/articles/9972961-how-long-does-it-take-for-product-shipping.md)
- [Where can I find the shipping cost of a product?](https://help.jetprintapp.com/en/articles/9972971-where-can-i-find-the-shipping-cost-of-a-product.md)
- [How do I know how the product is packaged?](https://help.jetprintapp.com/en/articles/10009923-how-do-i-know-how-the-product-is-packaged.md)
- [My order is damaged](https://help.jetprintapp.com/en/articles/9458690-my-order-is-damaged.md)
- [There are stains on the product](https://help.jetprintapp.com/en/articles/9458898-there-are-stains-on-the-product.md)
- [The order appears to have been delivered, but the customer has not received it.](https://help.jetprintapp.com/en/articles/9463235-the-order-appears-to-have-been-delivered-but-the-customer-has-not-received-it.md)
- [The stitching color of the product is wrong](https://help.jetprintapp.com/en/articles/9458863-the-stitching-color-of-the-product-is-wrong.md)
- [The order was shipped in the wrong size](https://help.jetprintapp.com/en/articles/9458621-the-order-was-shipped-in-the-wrong-size.md)
- [My order has wrinkles](https://help.jetprintapp.com/en/articles/9458430-my-order-has-wrinkles.md)
- [My order is not fully printed](https://help.jetprintapp.com/en/articles/9458428-my-order-is-not-fully-printed.md)
- [My order is printed in the wrong color](https://help.jetprintapp.com/en/articles/9458511-my-order-is-printed-in-the-wrong-color.md)
- [Why do the shoes I ordered have little protruding dots?](https://help.jetprintapp.com/en/articles/9968970-why-do-the-shoes-i-ordered-have-little-protruding-dots.md)
- [I found that the delivery address was filled in incorrectly.](https://help.jetprintapp.com/en/articles/9969105-i-found-that-the-delivery-address-was-filled-in-incorrectly.md)
- [Where can I check the tracking number for an order?](https://help.jetprintapp.com/en/articles/9979165-where-can-i-check-the-tracking-number-for-an-order.md)

## Remade products and refunds

- [How long does it take to receive a refund?](https://help.jetprintapp.com/en/articles/9388252-how-long-does-it-take-to-receive-a-refund.md)
- [Can I apply for a refund?](https://help.jetprintapp.com/en/articles/9439154-can-i-apply-for-a-refund.md)
- [Where is your return address?](https://help.jetprintapp.com/en/articles/9439167-where-is-your-return-address.md)
- [How long do I have to request a refund?](https://help.jetprintapp.com/en/articles/9439170-how-long-do-i-have-to-request-a-refund.md)
- [I received a wrong order](https://help.jetprintapp.com/en/articles/10349114-i-received-a-wrong-order.md)

## Affiliate program

- [Can I get a free membership without meeting any conditions?](https://help.jetprintapp.com/en/articles/9408065-can-i-get-a-free-membership-without-meeting-any-conditions.md)
- [Can I switch affiliate methods at will?](https://help.jetprintapp.com/en/articles/9404162-can-i-switch-affiliate-methods-at-will.md)
- [I contacted support@jetprintapp.com, but I haven't received a reply?](https://help.jetprintapp.com/en/articles/9404154-i-contacted-support-jetprintapp-com-but-i-haven-t-received-a-reply.md)
- [How long is my membership valid for?](https://help.jetprintapp.com/en/articles/9404171-how-long-is-my-membership-valid-for.md)
- [Why has my affiliate account been suspended?](https://help.jetprintapp.com/en/articles/9404164-why-has-my-affiliate-account-been-suspended.md)
- [Why can't I join the affiliate program?](https://help.jetprintapp.com/en/articles/10251885-why-can-t-i-join-the-affiliate-program.md)
- [Can I apply for a link and coupon code at the same time?](https://help.jetprintapp.com/en/articles/9407566-can-i-apply-for-a-link-and-coupon-code-at-the-same-time.md)
- [Can I change the affiliate link?](https://help.jetprintapp.com/en/articles/9404148-can-i-change-the-affiliate-link.md)
- [Can I extend the validity of my affiliate link after it expires?](https://help.jetprintapp.com/en/articles/9404136-can-i-extend-the-validity-of-my-affiliate-link-after-it-expires.md)
- [How to turn a link into a short link](https://help.jetprintapp.com/en/articles/9407783-how-to-turn-a-link-into-a-short-link.md)
- [If Customer C signed up using Customer A’s referral link but used Customer B’s coupon code when making a purchase, do both clients A and B receive commissions?](https://help.jetprintapp.com/en/articles/9404110-if-customer-c-signed-up-using-customer-a-s-referral-link-but-used-customer-b-s-coupon-code-when-making-a-purchase-do-both-clients-a-and-b-receive-commissions.md)
- [If I switch from an affiliate link to a coupon code, will the affiliate link become invalid?](https://help.jetprintapp.com/en/articles/9404129-if-i-switch-from-an-affiliate-link-to-a-coupon-code-will-the-affiliate-link-become-invalid.md)
- [Why did I receive less commission than I expected?](https://help.jetprintapp.com/en/articles/9407560-why-did-i-receive-less-commission-than-i-expected.md)
- [Can coupon codes be used with product discounts?](https://help.jetprintapp.com/en/articles/9408071-can-coupon-codes-be-used-with-product-discounts.md)
- [Can I use my own coupon code?](https://help.jetprintapp.com/en/articles/9388258-can-i-use-my-own-coupon-code.md)
- [How can I tell if someone else has used my coupon code?](https://help.jetprintapp.com/en/articles/9404247-how-can-i-tell-if-someone-else-has-used-my-coupon-code.md)
- [If my coupon code successfully reaches the highest level, is the previous coupon code still valid?](https://help.jetprintapp.com/en/articles/9404176-if-my-coupon-code-successfully-reaches-the-highest-level-is-the-previous-coupon-code-still-valid.md)
- [What are the rules for affiliate coupon codes?](https://help.jetprintapp.com/en/articles/9404179-what-are-the-rules-for-affiliate-coupon-codes.md)
- [Why was my coupon code only used once?](https://help.jetprintapp.com/en/articles/9404254-why-was-my-coupon-code-only-used-once.md)
- [Can I withdraw commissions to any PayPal account?](https://help.jetprintapp.com/en/articles/9404182-can-i-withdraw-commissions-to-any-paypal-account.md)
- [I did not receive the commission due to an error when I filled in my PayPal account information.](https://help.jetprintapp.com/en/articles/9404200-i-did-not-receive-the-commission-due-to-an-error-when-i-filled-in-my-paypal-account-information.md)
- [I filled in my PayPal account incorrectly. Can I change it?](https://help.jetprintapp.com/en/articles/9404194-i-filled-in-my-paypal-account-incorrectly-can-i-change-it.md)
- [How long does it take for my commission to reach my PayPal account?](https://help.jetprintapp.com/en/articles/9408078-how-long-does-it-take-for-my-commission-to-reach-my-paypal-account.md)
- [Why can't I withdraw my full commission?](https://help.jetprintapp.com/en/articles/9408074-why-can-t-i-withdraw-my-full-commission.md)
- [Why did my coupon code show that it was used, but I didn't receive any commission?](https://help.jetprintapp.com/en/articles/9404186-why-did-my-coupon-code-show-that-it-was-used-but-i-didn-t-receive-any-commission.md)
- [Why was there a deduction in my commission?](https://help.jetprintapp.com/en/articles/9404181-why-was-there-a-deduction-in-my-commission.md)