If the product is damaged when you receive it, it is a quality issue. Please provide the order number to our customer service, and we will resend your order or issue a refund.
If your product has been used for a period of time and is damaged, it is considered man-made damage, and you cannot send for a new order or refund.
P.S.
Special products:
The jewelry warranty period is 6 months.
The watch movement warranty period is 1 year.