Skip to main content
My order is damaged
Lisa Wu avatar
Written by Lisa Wu
Updated over 6 months ago

If the product is damaged when you receive it, it is a quality issue. Please provide the order number to our customer service, and we will resend your order or issue a refund.

If your product has been used for a period of time and is damaged, it is considered man-made damage, and you cannot send for a new order or refund.

P.S.

Special products:

The jewelry warranty period is 6 months.

The watch movement warranty period is 1 year.

Did this answer your question?