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The order appears to have been delivered, but the customer has not received it.
The order appears to have been delivered, but the customer has not received it.
Mrvica Huang avatar
Written by Mrvica Huang
Updated over 6 months ago

Please provide the order number to our customer service. Meanwhile, you can check the following:

  • Is your order at the express delivery station?

  • Have the carrier sent you a message telling you where or how to pick up the package?

  • Is it possible that your neighbor received the package by mistake?

  • Is the package waiting at customs for clearance?

If you still have no answer, please contact our customer service, and we will inquire for you.

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