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The order appears to have been delivered, but the customer has not received it.

Mrvica Huang avatar
Written by Mrvica Huang
Updated over a year ago

Please provide the order number to our customer service. Meanwhile, you can check the following:

  • Is your order at the express delivery station?

  • Have the carrier sent you a message telling you where or how to pick up the package?

  • Is it possible that your neighbor received the package by mistake?

  • Is the package waiting at customs for clearance?

If you still have no answer, please contact our customer service, and we will inquire for you.

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