Before contacting us, please help us by doing the following:
1. Check your delivery confirmation email for any shipping address errors; you can click on the order to verify the delivery address.
2. Ask your local post office if they have your package.
3. Check with your neighbors in case the courier left the package with them.
If all possibilities are ruled out, please contact our customer service at [email protected], and we will resolve it for you.
P.S.
The order status of "Fulfilled" simply means that the order has been shipped.
To check if your order has been delivered, you should look at the tracking URL in the order details.